Frequently Asked Questions

Reservations can be made at all Hyatt hotels and resorts, including properties located outside the United States.

Descriptions of rooms can be viewed on hotel-specific sites or during the online room reservation process.

Room rates and availability display on hyatt.com during the online reservation process.

The total rate, including additional charges and taxes appears on the "Reservation Summary." Rates displayed do not include charges for special requests.

When available, corporate rates may be reserved online.

Yes, you can reserve two rooms at a time.

Make a reservation now at hyatt.com.

Only available rooms will display during the reservation process.

When making a reservation online, you can select a bed type specific room. Choices vary depending on availability.

Hyatt is committed to accommodating room type preferences and requests. Occasionally, we receive more requests than are available at a particular hotel or resort. If this happens, every effort will be made to meet your room preferences.

If you book a room on hyatt.com and prepay with a credit card, Hyatt will have a room reserved for you when you arrive, or will provide, at no cost to you:

• A free night at a comparable hotel
• Free transportation to and from that hotel
• One free telephone call to advise your family where you can be reached

Hyatt's non-smoking guarantee is as follows:

Offered to all guests of Hyatt hotels and resorts. The non-smoking guarantee is based on availability at time of reservation. If a guest requests a non-smoking room at time of reservation and a hotel is unable to honor the request at time of check-in, in the U.S. and Caribbean, the guest will receive a choice of either 5000 World of Hyatt Bonus Points or a USD$100 Hyatt Gift Card. In hotels outside of the U.S. and Caribbean guests will be offered their choice of either 5000 World of Hyatt Bonus Points or USD$50 food and beverage credit (CAD$100 in Canada). The food and beverage credit outside the U.S., Caribbean and Canada will be the equivalent of USD$50 food and beverage credit in local currency. No change will be given if full credit is not used. In order to qualify for the guarantee, the guest's non-smoking preference must be included with the reservation. Reservations made through Meeting Planners, travel agents, and wholesalers must include the non-smoking preference in order to be included in the guarantee. The guarantee is not valid on reservations booked through third party websites such as, but not limited to, Expedia, Priceline, and Hotels.com. A guest who makes a reservation on the same day he/she plans to arrive at the hotel, or a guest who walks in to a hotel without a reservation is not eligible to receive the guarantee. If a member believes that compensation is due with respect to the non-smoking room preference guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation. Limited non-smoking rooms may be available during certain high demand periods or special events. Only one registered guest per room may receive compensation pursuant to this guarantee during a stay, regardless of the number of people in the room or the duration of the stay. Hyatt reserves the right to alter or withdraw this program at any time without notice.

Generally, the minimum age to reserve a guestroom at Hyatt is 21 years old. However, this age may vary by hotel. Please check the specific policy of the hotel you plan to visit. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

Yes, you may pay for another guest's room with your credit card. Simply complete the Hyatt Credit Card Authorization Form, sign it and fax it to the hotel. The hotel fax number will automatically populate on the form when you select a hotel. We require customers to submit this form for their own credit card protection. Some properties do not accept the Hyatt Credit Card Authorization Form. If the property you are looking for is not listed in the form’s drop-down menu, please contact the property directly to arrange payment.

Credit card authorization forms are used if the guest holding the reservation is not paying for the room. For a third-party individual to pay for a room, he or she must complete the Hyatt Credit Card Authorization Form, sign it and fax it to the hotel or, if the applicable property does not accept the form (as described above), must contact the property directly to arrange payment.

No, you only need to send one credit card authorization form.

At this time, Hyatt House and Hyatt Place properties do not accept the Hyatt Credit Card Authorization Form. You will need to contact the hotels directly. Please visit the property website for contact information.

To protect your credit card information, we have not enabled this form to save your information.

Please contact our Customer Service team.

The guest will be required to present valid photo identification at check-in.

Unfortunately, you can't. In the interest of protecting your personal credit card information, we can only accept the Hyatt Credit Card Authorization Form via fax. Sending credit card information by email is not a secure method of transmission.

Upon clicking "Book Reservation," the booking process is complete. A confirmation number will immediately display on the screen and an email confirmation will be sent to the address you provided within 30 minutes of making your reservation.

At any time before submitting your reservation, you can select "Edit” under “Selected Dates and Details” within the "Reservation Summary" section on the right side of the page.

You do not have to set up an account or profile to make online reservations or browse hyatt.com. However, logging in with a World of Hyatt account will simplify and speed-up the reservation process by automatically populating the reservation form as you make a reservation. It will also allow us to provide easy access to information that reflects your travel interests. Join World of Hyatt now.

No. Simply sign in with your World of Hyatt account number or username and your password.

World of Hyatt members can get easy instructions for setting a new password here.

A credit card is required for all reservations made via hyatt.com. For your protection, the reservation processing is handled on a secured server that encrypts your credit card information.

For more information about the security procedures on our websites, please review our privacy policy.

Yes, a credit card is required in order to guarantee reservations made online.

In some cases, a deposit will be charged prior to your arrival at the hotel. Guarantee policies vary by hotel. If the Hyatt hotel where you are staying requires a credit card deposit, your credit card will be charged as soon as the hotel can process it.

To determine whether your credit card will be charged prior to your arrival, please read the cancellation and deposit policy that displays as you make your reservation online. This information displays immediately below the credit card number field. It may also be seen by following these steps:

Step 1:

• Go to hyatt.com
• Type the location (city, state, country / region or hotel name) that you want to visit
• Select check-in and check-out dates
• Select the number for rooms
• Select the number of adults and children in your party
• Click "Find Hotels"

Step 2:

• Click the "Select" button located under the information and photo featuring the hotel of interest

Step 3:

• Click "Rate Rules" below the desired rate type name (such as "Standard Rate")

The following credit card types are generally accepted for reservations on hyatt.com and world.hyatt.com.

• Hyatt Visa Card
• American Express
• Carte Blanche
• Diners Club
• Discover Card
• Japan Credit Bureau
• MasterCard
• Visa

As you make a reservation online, the credit card types accepted at that particular hotel appear in a drop-down box next to the field where you type your credit card number.

Please contact us if you would like to make reservations using alternate credit card types.

You may cancel or change your reservation online using your first name, last name, and reservation confirmation number or credit card number. Your details will be sent securely.

Some reservations may not be retrievable online. If you have problems retrieving your reservation, please contact us.

Cancellation and deposit policies vary by the hotel and confirmed rate. The policies regarding your specific reservation are provided at the time the reservation is made. They are also provided in online, email, written and faxed confirmations.

Please contact us to receive additional information regarding your reservation.

Hyatt is rewarding guests that find a qualifying lower rate for a participating hotel through a third party by matching the rate and offering one of two Best Rate Guarantee rewards: either 5,000 World of Hyatt Bonus Points or a 20% discount on the rate. All claims must be submitted within 24 hours of booking on Hyatt.com and meet the Hyatt.com Best Rate Guarantee Terms. In particular, please note, Hyatt’s Best Rate Guarantee does not apply to claims submitted within 24 hours of first available check-in time for the related reservation.

(Terms available here).

When comparing room rates between Hyatt and other sites, if you find a lower qualifying room rate than what is offered on Hyatt.com, simply submit an online claim form or call your a Hyatt Global Care Center. A representative will review your claim and respond with the status within 24 hours. To qualify, the competing rate must be for the same hotel, same type of room, same number of guests, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions. The lower rate must meet the Hyatt Best Rate Guarantee Terms to qualify (available here). Differences in rates due to resort or destination fees, which may or may not be listed on third-party websites, are not eligible under Hyatt's Best Rate Guarantee.

Yes, in order to submit a claim, you must first have a confirmed reservation booked with Hyatt.com that is for the same hotel, same type of room, same number of guest, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions as the third party site. The lower rate must meet the Hyatt Best Rate Guarantee Terms to qualify.

You may submit an online claim form or call a Hyatt Global Care Center. A representative will review your claim and respond with the status within 24 hours.

Yes – if you find a lower qualifying rate within 24 hours of making your reservation on Hyatt.com, simply complete the online claim form or contact a Hyatt Global Care Center. A representative will review your claim and respond with the status within 24 hours.

If your claim is found to be valid, Hyatt will then match the competing rate, plus you may select one of two Best Rate Guarantee Rewards: either 5,000 World of Hyatt Bonus Points or an additional 20% discount on your matched room rate. If selected, the 5,000 World of Hyatt Bonus Points will be deposited in your account within one week after checkout.

All claims will be handled and responded to within 24 hours of submission. The representative reviewing your Best Rate Guarantee claim will review the website where the lower rate was found and ensure it is for the same hotel, same type of room, same number of guests, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions and meets the Hyatt Best Rate Guarantee Terms. If the claim qualifies, Hyatt will match the competing rate and honor your selection of the Best Rate Guarantee reward.

Once selected, a Best Rate Guarantee reward may not be changed.

Each Claim may only cover one (1) room, and a guest may submit up to three (3) Claims per night. For a valid Claim, only one (1) Reward will be issued per stay regardless of the length of the stay.

The Hyatt Best Rate Guarantee only applies to the total room rate. It does not apply to any taxes, service charges, gratuities, or other fees. Please note that some jurisdictions require room rates include applicable taxes, resort fees, and/or other fees. If they do, only competing rates that include such applicable taxes, fees, and/or other fees will be considered when evaluating a claim.

When you submit a Best Rate Guarantee claim, you will be asked to provide the URL where you found the lower room rate. If submitting your claim online, you may also include screenshots of the lower room rate on the third-party site. A representative will attempt to validate the availability of the lower rate, and verify it complies with the Hyatt Best Rate Guarantee Terms. Differences in rates due to resort or destination fees, which may or may not be listed on third-party websites, are not eligible under Hyatt's Best Rate Guarantee. Hyatt reserves the right to deny a Claim from third-party websites displaying unauthorized rates.

Yes, unless otherwise noted in the rate, reservations made with Hyatt that are found to be a valid Best Rate Guarantee claim are eligible for earning Base Points per eligible dollar paid upon check out and qualify toward tier status.

To explore employment opportunities with Hyatt, please visit our Careers Site.

For information about World of Hyatt, please visit world.hyatt.com or view the World of Hyatt Frequently Asked Questions section.

Requests for early check-in or checkout are honored as space permits. If the hotel you are visiting is full, we may be unable to grant your request. However, you are invited to store luggage and enjoy the facilities until your room becomes available.

To view a list of properties currently being developed, please visit our New Hotels page.

Camp Hyatt^® is an exciting year-round program offering supervised activities for children ages 3-12. Camp Hyatt^® is available at participating Hyatt Resorts in the Continental US, the Caribbean and Hawaii. This program allows children to experience fun and culturally authentic activities that are unique to each destination.

Introduced in 1989, Camp Hyatt^® remains a leading program in the industry and has recently teamed up with National Geographic Kids to feature all new adventures loaded with eco-friendly activities, animal crafts and facts, photo safaris and tons of locally inspired activities. Children who visit Camp Hyatt^® will also receive a custom mini-magazine and journal for all their new memories.

Families and children can explore Camp Hyatt to learn more about each local destination and get ready for their next trip.

Early departure fees may apply for checking out prior to your scheduled departure date. For specific details regarding these potential fees, please check with a Hotel Host or contact us prior to your arrival.

150 North Riverside Plaza
Chicago, IL 60606

(312) 750-1234

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